Returns & Refunds

We want you to be happy with your purchase. If there is a problem with your order or product, please get in touch and we’ll do our best to help.

Change of mind

We do not accept returns or provide refunds for change-of-mind purchases.For hygiene and product safety reasons, we cannot accept returns of products that have been opened or used.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible at info@naturopathkate.co.nz with your order number and photographs of the product and packaging where applicable.

If a product is faulty, damaged, or does not meet the guarantees required under the New Zealand Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a replacement or refund.

If we have made an error with your order or the product is confirmed to be faulty, we will cover reasonable return shipping costs.

Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.